
Recall Hotline: 855-205-2627
How to Locate your IMEI Number
Verizon Consumers: If you purchased your Ellipsis Jetpack device online or at a store and are a consumer customer, please follow the instructions below.
Each device has a unique International Mobility Equipment Identity (IMEI) number. To locate your IMEI number, please follow these steps:
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Connect any device with a browser to the Ellipsis Jetpack’s WiFi as you would normally use the Jetpack
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Open a web browser while on your connected device (computer, mobile phone, laptop, etc.) and enter either of these URLs: http://my.jetpack or http://192.168.1.1
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After the page loads, click "About Jetpack" at the bottom of the menu on the left-hand side of the screen
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Click the tab "Diagnostics"
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Your IMEI is located toward the top, under "Modem"
When device software update has been applied:
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If the display is off, press the power button to turn it on.
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Press the power button twice until you see "MDN:" (mobile device number) on the top of the screen.
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Your IMEI is located on the same screen below the MDN.
Note: You’ll know the software update has been applied when the device is plugged in and you don't see the battery icon on the top right of the device's screen and a scrolling message is displayed.
