How to Locate your IMEI Number

Verizon Consumers:  If you purchased your Ellipsis Jetpack device online or at a store and are a consumer customer, please follow the instructions below.

Each device has a unique International Mobility Equipment Identity (IMEI) number. To locate your IMEI number, please follow these steps:

  1. Connect any device with a browser to the Ellipsis Jetpack’s WiFi as you would normally use the Jetpack

  2. Open a web browser while on your connected device (computer, mobile phone, laptop, etc.) and enter either of these URLs: http://my.jetpack or

  3. After the page loads, click "About Jetpack" at the bottom of the menu on the left-hand side of the screen

  4. Click the tab "Diagnostics"

  5. Your IMEI is located toward the top, under "Modem"

When device software update has been applied:


  • If the display is off, press the power button to turn it on.

  • Press the power button twice until you see "MDN:" (mobile device number) on the top of the screen.

  • Your IMEI is located on the same screen below the MDN.


Note: You’ll know the software update has been applied when the device is plugged in and you don't see the battery icon on the top right of the device's screen and a scrolling message is displayed.