Ellipsis Jetpack Mobile Hotspot Recall Information

Verizon has issued a recall in cooperation with the U.S. Consumer Product Safety Commission for Ellipsis Jetpack MHS900L, MHS900LS and MHS900LPP mobile hotspot devices after we were made aware that the lithium ion battery in the hotspots can overheat, posing a fire and burn hazard. We will be working with customers to exchange their Jetpacks for an Orbic Speed device, free of charge. Verizon is taking the situation very seriously and we are working with the device supplier to investigate the cause of these incidents.

If your device is turned off, please turn it on so that the affected Ellipsis Jetpack devices can receive the over-the-air automatic software updates that will:


1.    Display the device's ID number (IMEI) on its scrolling screen, which will help with the exchange 
2.   Prevent the device from charging while it’s plugged in and powered on.

You’ll know the software update has been applied when you see the ID number (IMEI) scrolling on the device’s screen. 

  • After the software update has been applied, users should leave the device powered on while it is plugged in. 

  • When not in use, the device should be turned off, unplugged from its power source, and securely stored until you receive the packaging to return the Ellipsis Jetpack safely. 
     

Additional video assistance locating your IMEI number may also be found on the Locate IMEI page.
 

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